Value Analysis: Justifying Decision Support Systems

Managers face a dilemma in assessing DSS proposals. The issue of qualitative benefits is central, but they must find some way of deciding if the cost is justified. A general weakness of the cost-benefit approach is that it requires knowledge, accuracy, and confidence about issues which for innovatio...

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Veröffentlicht in:	MIS quarterly 1981-03, Vol.5 (1), p.1-15
1. Verfasser:	Keen, Peter G. W.
Format:	Artikel
Sprache:	eng
Schlagworte:	Business innovation Computer systems Cost analysis Cost benefit analysis Decision support systems Design Educational innovation Investment decisions Invited Article Technological innovation Value analysis
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description	Managers face a dilemma in assessing DSS proposals. The issue of qualitative benefits is central, but they must find some way of deciding if the cost is justified. A general weakness of the cost-benefit approach is that it requires knowledge, accuracy, and confidence about issues which for innovations are unknown, ill-defined, and uncertain. The benefit of a DSS is the incentive for going ahead. The complex calculations of cost-benefit analysis are replaced in value analysis by rather simple questions about its usefulness.
doi_str_mv	10.2307/249154
format	Article
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source	EBSCOhost Business Source Complete; JSTOR Archive Collection A-Z Listing
subjects	Business innovation Computer systems Cost analysis Cost benefit analysis Decision support systems Design Educational innovation Investment decisions Invited Article Technological innovation Value analysis
title	Value Analysis: Justifying Decision Support Systems
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