Users’ Satisfaction and Loyalty in Hotel and Airbnb Hosting Services

Peer-to-peer markets, collectively known as the sharing economy, have emerged as alternative providers of services historically delivered by hotel chains. In this context, the aim of this article is to analyze the factors affecting the loyalty and satisfaction of Airbnb and hotels users. Data collec...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	Revista de Turismo Contemporâneo 2024-02, Vol.12 (1), p.1-34
Hauptverfasser:	Trentin, Luciano, Espig, Aline, Tontini, Gérson, Da Silva, Júlio César
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!