The Need For Control In The Service Sector

Factors that play important roles in influencing an individual consumers need to control in service situations were investigated. A test instrument was developed for two services and several core dimensions were found to be important, i.e., ones proficiency at the task, degree to which the task is c...

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Veröffentlicht in:	Journal of applied business research 2011-09, Vol.10 (3), p.105
Hauptverfasser:	O'Connor, Gina Colarelli, Siomkos, George J.
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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