More Than Meets the Eye: Management Support for Reference Service and Training

Reference service delivery requires informed managerial involvement. This article offers a rationale for public libraries' being in the information service business, discusses reference service performance, and addresses behavior-specific training. The most effective models of training and tran...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	Journal of library administration 2000-01, Vol.29 (1), p.1-15
Hauptverfasser:	Gers, Ralph, Bolin, Nancy
Format:	Artikel
Sprache:	eng
Schlagworte:	effective reference performance information services management model reference behaviors skills training surveys training transfer of training
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!