The Use of the Performance Diagnostic Checklist to Guide Intervention Selection in an Independently Owned Coffee Shop

The utility of the Performance Diagnostic Checklist (PDC) (Austin, 2000) as an assessment tool to design an intervention for increasing maintenance tasks in an independently owned coffee shop was examined. The PDC, which was administered to four employees, identified a lack of appropriate antecedent...

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Veröffentlicht in:	Journal of organizational behavior management 2004-03, Vol.23 (2-3), p.5-19
Hauptverfasser:	Pampino, Ralph N., Heering, Paul W., Wilder, David A., Barton, Carolyn G., Burson, Liberty M.
Format:	Artikel
Sprache:	eng
Schlagworte:	Check Lists Employees Functional assessment Intervention lottery observer effect Performance Diagnostic Checklist (PDC) task clarification
Online-Zugang:	Volltext
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