Managing Know-How

We study how firms can use a knowledge management system to optimally leverage employee-generated know-how. In particular, we consider the following practical strategic questions for the manager of a knowledge-intensive firm: Should her firm develop a formal knowledge system? And if so, how should i...

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Veröffentlicht in:	Management science 2010-02, Vol.56 (2), p.270-285
Hauptverfasser:	Lee, Deishin, Van den Steen, Eric
Format:	Artikel
Sprache:	eng
Schlagworte:	Applied sciences Best practice Business schools Business structures Business studies competency trap Competitive advantage Consulting firms Employee motivation Employees Enterprises Environmental change Exact sciences and technology Experimentation Experiments Expert systems Firm modelling Firm theory Information economics Information search Information systems know-how Knowledge management Learning Management consulting Management science Operational research and scientific management Operational research. Management science Organizational effectiveness Records management Studies Total quality Trade-off
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