Amplifying Consumers’ Voice: The Federal Trade Commission’s Report Fraud Website Redesign

We study a website redesign that increased consumer complaints to the Federal Trade Commission. We examine a website redesign in which the Federal Trade Commission (FTC) made consumer complaints easier to file. Using a regression discontinuity approach, we find that complaints to the FTC jumped by 2...

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Veröffentlicht in:	Marketing science (Providence, R.I.) R.I.), 2024-09
Hauptverfasser:	Grosz, Michel, Raval, Devesh
Format:	Artikel
Sprache:	eng
Schlagworte:	complaints consumer protection fraud public good
Online-Zugang:	Volltext
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