Quality Service Starts with A Reservation: Setting and Applying Standards
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Veröffentlicht in: | Journal of hospitality & tourism cases 2020-02, Vol.8 (4), p.34-41 |
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container_title | Journal of hospitality & tourism cases |
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creator | Ribustello, Inez O'Halloran, Robert M. |
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doi_str_mv | 10.1177/216499872000800406 |
format | Article |
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title | Quality Service Starts with A Reservation: Setting and Applying Standards |
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