Examination of Dual vs. Single Monitor Use during Common Office Tasks

Previous studies have found that using multiple monitors increases productivity, but there are also documented drawbacks to increased monitor count and/or size. The purpose of this study was to determine whether increases in productivity hold true with newer technology, like wide flat-screens, in the multitasking context. Sixty participants were asked to complete several tasks commonly completed in an office environment. These tasks were performed on four different monitor configurations: a single and dual 17” monitor(s) and single and dual 22” monitor(s). Participants located information from several documents and compiled this information into a new document. Dependent variables measured included efficiency, effectiveness, and satisfaction. Results indicated a performance benefit for dual monitor usage, regardless of monitor size. Participants most preferred using dual 22” monitors and least preferred a single 17” monitor.