Determinants of Quality of Health Insurance Services in Brazil

This research proposes the application of a hierarchical and multidimensional model for quality measurement in health insurance services. The modelling assumes that perceived health insurance quality is composed of a three-stage hierarchical structure, which includes primary quality dimensions, inte...

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Veröffentlicht in:	Journal of health management 2021-09, Vol.23 (3), p.401-413
Hauptverfasser:	Júnior, Djalma Silva Guimarães, Soares, Eduardo José Oenning, de Oliveira, Lucas Ambrósio Bezerra, de Medeiros, Denise Dumke
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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