Using Real-Time Data to Detect Delays and Improve Customer Communications at New York City Transit

New York City Transit operates one of the world’s largest transit systems, and it can be difficult for the agency’s communications team to keep track of the numerous service disruptions that need to be communicated to customers. This paper introduces the Transit Visualization tool, which processes r...

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Veröffentlicht in:	Transportation research record 2021-07, Vol.2675 (7), p.45-57
Hauptverfasser:	Caspari, Adam, Wood, Daniel, Campbell, Angel, Jefferson, Darian, Huynh, Tuan, Reddy, Alla
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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