"Money Doesn't Buy You Happiness": Negative Consequences of Using the Freemium Model for Mental Health Apps

As global rates of anxiety and depression increase, we observe millions of downloads of mobile apps addressing mental health that adopt 'freemium' charging models offering complex combinations of free and paid features. We explore potentially negative outcomes of deploying such freemium de...

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Veröffentlicht in:Proceedings of the ACM on human-computer interaction 2022-11, Vol.6 (CSCW2), p.1-38, Article 265
Hauptverfasser: Eagle, Tessa, Mehrotra, Aman, Sharma, Aayush, Zuniga, Alex, Whittaker, Steve
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Sprache:eng
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