Video Analytics for Customer Emotion and Satisfaction at Contact Centers

Due to the high levels of competition in a global market, companies have put more emphasis on building strong customer relationships and increasing customer satisfaction levels. With technological improvements in information and communication technologies, a highly anticipated key contributor to imp...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	IEEE transactions on human-machine systems 2018-06, Vol.48 (3), p.266-278
Hauptverfasser:	Seng, Kah Phooi, Ang, Li-Minn
Format:	Artikel
Sprache:	eng
Schlagworte:	Companies Customer experience Customer satisfaction Emotion recognition radial basis function (RBF) Speech Speech recognition video analytics Visualization
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!