ISO 9000 and performance of small tourism enterprises: a focus on Westons Cider Company

While the tourism industry generally rejects ISO 9000 as a standard irrelevant for this sector, the article aims to assess potential impacts of ISO 9000 accreditation upon the performance of small tourism enterprises (STEs). Limited research within this area encouraged the use of primary research te...

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Veröffentlicht in:	Managing service quality 2000-12, Vol.10 (6), p.374-388
Hauptverfasser:	Augustyn, Marcjanna M., Pheby, John D.
Format:	Artikel
Sprache:	eng
Schlagworte:	Accreditation Certification Competitive advantage Customer satisfaction Hotels & motels Manufacturing Quality management Quality of service Small & medium sized enterprises-SME Small business Tourism Tourist attractions
Online-Zugang:	Volltext
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