Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters?
The technology-based service encounter has received significant attention with the advance of technology, especially artificial intelligence robots, in the healthcare industry. In the technology-based service encounter, the technology as a service provider plays a critical role in succeeding the ser...
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| Veröffentlicht in: | International journal of healthcare management 2019-07, Vol.12 (3), p.218-225 |
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| container_end_page | 225 |
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| container_issue | 3 |
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| container_title | International journal of healthcare management |
| container_volume | 12 |
| creator | Yoon, Seong No Lee, DonHee |
| description | The technology-based service encounter has received significant attention with the advance of technology, especially artificial intelligence robots, in the healthcare industry. In the technology-based service encounter, the technology as a service provider plays a critical role in succeeding the service encounter. The purpose of this study is to develop a framework for the success factors of a technology-based service encounter in the healthcare industry. Roles of subjects (human and technologies) and success factors in the encounter are reviewed and proposed. A systematic literature review supports the proposed framework, which explains success factors for technology-based service encounters in the healthcare industry. |
| doi_str_mv | 10.1080/20479700.2018.1498220 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 2047-9700 |
| ispartof | International journal of healthcare management, 2019-07, Vol.12 (3), p.218-225 |
| issn | 2047-9700 2047-9719 |
| language | eng |
| recordid | cdi_crossref_primary_10_1080_20479700_2018_1498220 |
| source | Business Source Complete |
| subjects | AI (artificial intelligence) healthcare management innovation robots in healthcare Success factors for technology-based service encounters |
| title | Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters? |
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