Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution

In this study, the authors aim to identify the critical success factors and challenges of total quality management (TQM) implementation and propose a model for the successful implementation of a quality revolution in Ghana. The approach in this study was to review existing literature followed by cas...

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Veröffentlicht in:	Journal of African business 2012-05, Vol.13 (2), p.123-133
Hauptverfasser:	Mensah, James Osei, Copuroglu, Gorkem, Fening, Fred Appiah
Format:	Artikel
Sprache:	eng
Schlagworte:	Business management Case studies critical success factors (CSF) Customers Employees Enterprises Ghana Quality management quality revolution Quality standards Studies Success factors Total quality TQM
Online-Zugang:	Volltext
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