Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement
Service orientation in the HRM system is a lever for public employees to serve the public even beyond their work roles. Our research seeks to understand how work engagement links service-oriented high-performance work systems (HPWSs) to public employees' service-oriented behaviours. Employees a...
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| Veröffentlicht in: | Public management review 2019-06, Vol.21 (6), p.789-816 |
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| container_title | Public management review |
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| creator | Luu, Trong Tuan |
| description | Service orientation in the HRM system is a lever for public employees to serve the public even beyond their work roles. Our research seeks to understand how work engagement links service-oriented high-performance work systems (HPWSs) to public employees' service-oriented behaviours. Employees and their managers from public legal service agencies in the Vietnamese context were recruited as participants in our research project. The research results demonstrated the role of employee work engagement in mediating the relationships between service-oriented HPWSs and service-oriented in-role performance as well as service-oriented organizational citizenship behaviour (OCB). The interactions were also found between service-oriented HPWSs and HRM system strength, as well as between service-oriented HPWSs and public service motivation in catalysing work engagement. |
| doi_str_mv | 10.1080/14719037.2018.1526314 |
| format | Article |
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The interactions were also found between service-oriented HPWSs and HRM system strength, as well as between service-oriented HPWSs and public service motivation in catalysing work engagement.</description><subject>Behavior</subject><subject>Citizenship</subject><subject>Civil service</subject><subject>Employees</subject><subject>HRM system strength</subject><subject>Human resources management</subject><subject>Job performance</subject><subject>Motivation</subject><subject>Occupational roles</subject><subject>Organizational citizenship behaviour</subject><subject>public service motivation</subject><subject>Service-oriented high-performance work systems (service-oriented HPWSs)</subject><subject>service-oriented in-role performance</subject><subject>service-oriented organizational citizenship behaviour</subject><subject>Work</subject><subject>work engagement</subject><issn>1471-9037</issn><issn>1471-9045</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2019</creationdate><recordtype>article</recordtype><sourceid>7TQ</sourceid><sourceid>7UB</sourceid><recordid>eNp9kN1KAzEQhRdRsFYfQQh4vTXZZP-8Uop_UPBCvQ5pdrJN3U1qsq3Ud_CdzbpVwQshkEzmnDPDF0WnBE8ILvA5YTkpMc0nCSbFhKRJRgnbi0b9f1xilu7_vGl-GB15v8RBWWIyij4ewW20hNg6DaaDCi10vYhX4JR1rTAS0Jt1L8hvfQetR8JUyP-1zGEhNtqunUfaoNV63miJrKuF0e-i09b4C9QtALVQ6VCbGjnbALJqyAZTixrakHUcHSjReDjZ3ePo-eb6aXoXzx5u76dXs1jSMu3igmXhVPMCMqkISGA5S9MEkopKNS8xVgA0lQznRVJmQDPFMpwxwlKpCppQOo7OhtyVs69r8B1fhu1NGMmThAQ4lNFelQ4q6az3DhRfOd0Kt-UE8548_ybPe_J8Rz740OADaY32v66sDO2clr3kcpBo88U5cGgq3oltY51yAXuw0f-nfALXBpd7</recordid><startdate>20190603</startdate><enddate>20190603</enddate><creator>Luu, Trong Tuan</creator><general>Routledge</general><general>Taylor & Francis Ltd</general><scope>OQ6</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7TQ</scope><scope>7UB</scope><scope>8BJ</scope><scope>DHY</scope><scope>DON</scope><scope>FQK</scope><scope>JBE</scope></search><sort><creationdate>20190603</creationdate><title>Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement</title><author>Luu, Trong Tuan</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c395t-846846db8e6cf1ece474552e2d3cfb900fee35c4078296e36f46064145cf83233</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2019</creationdate><topic>Behavior</topic><topic>Citizenship</topic><topic>Civil service</topic><topic>Employees</topic><topic>HRM system strength</topic><topic>Human resources management</topic><topic>Job performance</topic><topic>Motivation</topic><topic>Occupational roles</topic><topic>Organizational citizenship behaviour</topic><topic>public service motivation</topic><topic>Service-oriented high-performance work systems (service-oriented HPWSs)</topic><topic>service-oriented in-role performance</topic><topic>service-oriented organizational citizenship behaviour</topic><topic>Work</topic><topic>work engagement</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Luu, Trong Tuan</creatorcontrib><collection>ECONIS</collection><collection>CrossRef</collection><collection>PAIS Index</collection><collection>Worldwide Political Science Abstracts</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>PAIS International</collection><collection>PAIS International (Ovid)</collection><collection>International Bibliography of the Social Sciences</collection><collection>International Bibliography of the Social Sciences</collection><jtitle>Public management review</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Luu, Trong Tuan</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement</atitle><jtitle>Public management review</jtitle><date>2019-06-03</date><risdate>2019</risdate><volume>21</volume><issue>6</issue><spage>789</spage><epage>816</epage><pages>789-816</pages><issn>1471-9037</issn><eissn>1471-9045</eissn><abstract>Service orientation in the HRM system is a lever for public employees to serve the public even beyond their work roles. 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| fulltext | fulltext |
| identifier | ISSN: 1471-9037 |
| ispartof | Public management review, 2019-06, Vol.21 (6), p.789-816 |
| issn | 1471-9037 1471-9045 |
| language | eng |
| recordid | cdi_crossref_primary_10_1080_14719037_2018_1526314 |
| source | PAIS Index; Worldwide Political Science Abstracts; Business Source Complete |
| subjects | Behavior Citizenship Civil service Employees HRM system strength Human resources management Job performance Motivation Occupational roles Organizational citizenship behaviour public service motivation Service-oriented high-performance work systems (service-oriented HPWSs) service-oriented in-role performance service-oriented organizational citizenship behaviour Work work engagement |
| title | Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement |
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