Development and Validation of the Business Process Automation Maturity Model: Results of the Delphi Study

Development and Validation of the Business Process Automation Maturity Model: Results of the Delphi Study

Realizing the full potential of automation requires not only the selection of technologies but also arranging the complex implementation environment. At the same time, managers lack verified tools facilitating automation evolution and fostering benefit realization. With the research purpose to outli...

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Veröffentlicht in:Information systems management 2023-04, Vol.40 (2), p.169-185
Hauptverfasser: Martinek-Jaguszewska, Klaudia, Rogowski, Waldemar
Format: Artikel
Sprache:eng
Schlagworte:
Automation
Business process automation
Business process management
Delphi method
industry 4.0
IT strategic management
maturity model
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creator Martinek-Jaguszewska, Klaudia
Rogowski, Waldemar
description Realizing the full potential of automation requires not only the selection of technologies but also arranging the complex implementation environment. At the same time, managers lack verified tools facilitating automation evolution and fostering benefit realization. With the research purpose to outline key areas of successful business process automation management, a novel Business Process Automation Maturity Model (BPAMM) was designed and tested, using the Delphi Method. BPAMM supports practitioners in building the automation vision and strategy.
doi_str_mv 10.1080/10580530.2022.2071506
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subjects Automation
Business process automation
Business process management
Delphi method
industry 4.0
IT strategic management
maturity model
title Development and Validation of the Business Process Automation Maturity Model: Results of the Delphi Study
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