Self-Managed Teams: Quality Improvement in Action
With the number of workforce-age employees decreasing and the percentage of math and science students dwindling, the competition for highly trained and motivated employees is intense. Companies are responding to this fierce competition in a variety of ways. One way, fostered by Henkel Corporation Re...
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| Veröffentlicht in: | Research technology management 1994-05, Vol.37 (3), p.33-37 |
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| container_title | Research technology management |
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| creator | Giordan, Judith C. Ahern, Angela M. |
| description | With the number of workforce-age employees decreasing and the percentage of math and science students dwindling, the competition for highly trained and motivated employees is intense. Companies are responding to this fierce competition in a variety of ways. One way, fostered by Henkel Corporation Research and Development's Analytical Services Group, is the full integration of Total Quality Management within the structure of a self-managed team. Along with such Quality enablers as a specific goal-setting and review process, training in team dynamics and a method for monitoring improvements, a supportive management philosophy is critical for the success of the self-managed team. The outcome of this organizational structure has been a dramatic increase in request delivery rate, the efficiency with which the team solves problems, and customer satisfaction. |
| doi_str_mv | 10.1080/08956308.1994.11670981 |
| format | Article |
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| identifier | ISSN: 0895-6308 |
| ispartof | Research technology management, 1994-05, Vol.37 (3), p.33-37 |
| issn | 0895-6308 1930-0166 |
| language | eng |
| recordid | cdi_crossref_primary_10_1080_08956308_1994_11670981 |
| source | EBSCOhost Business Source Complete; Jstor Complete Legacy |
| subjects | Analytical chemistry Business innovation Cooperation Corporations Customer relations Customer services Customers Economic competition Employee empowerment Employee motivation Employees Empowerment FEATURES Funding Group dynamics Human resources Leadership Management philosophies Marketing strategies Multiculturalism & pluralism Organization theory Organizational behavior Philosophy R&D Research & development Research and development Start up firms Teams Total quality Workforce |
| title | Self-Managed Teams: Quality Improvement in Action |
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