Reference Desks in Public Libraries: What Happens and What To Know

With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today's libraries? Understanding the needs today's reference librarians face can be useful in developing ways to support those needs. Asking them to make...

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Veröffentlicht in:	The Reference librarian 2014-07, Vol.55 (3), p.196-211
1. Verfasser:	Wilkins Jordan, Mary
Format:	Artikel
Sprache:	eng
Schlagworte:	Competencies customer service Exact sciences and technology Funding Future developments future of reference Information and communication sciences Information science. Documentation Librarians Library and information science Library and information science. General aspects library users Public libraries reference librarians Reference services reference skills Sciences and techniques of general use User needs Workforce planning
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