The effect of personal pronouns on users and the social role of conversational agents

There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted...

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Veröffentlicht in:	Behaviour & information technology 2022-12, Vol.41 (16), p.3470-3486
Hauptverfasser:	Qu, Jianhong, Zhou, Ronggang, Chen, Zhe
Format:	Artikel
Sprache:	eng
Schlagworte:	Chatbots conversational agent Design of experiments Gender aspects Personal communication Personal pronoun social interaction social role Voice communication
Online-Zugang:	Volltext
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