The Perception of Customer Misbehavior in the Norwegian Retail Sector

Customer misbehavior signifies behaviors within the exchange setting that violates the generally accepted norms of conduct in consumption situations, and has become a serious problem faced by many service oriented businesses. The aim of this thesis was to identify what service providers and customer...

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Bibliographische Detailangaben

Hauptverfasser:	Holst, Silje Simensen, Pettersen, Thea Rebekka Skarheim
Format:	Dissertation
Sprache:	eng
Schlagworte:	change leadership
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