TOPLAM KALİTE YÖNETİMİNİN TÜRKİYE’DE AKADEMİK ÇEVREDEKİ ELE ALINIŞI: MAKALE İNCELEMELERİ VE BİBLİYOMETRİK ANALİZ

Aim: The aim of the study is to present a comprehension which thoroughly exposes the treatment of Total Quality Management in Academia of Turkey. Method: Article review and bibliometric analysis methods are used in the study. The articles which examine the transfer and the diffusion process of the management practice (TQM) to the country are detected and reviewed, on the other hand the articles published on the refereed academic journals related to the TQM are compiled via the EBSCOhost database, coded under the dimensions of publication year, field of application, approach and research category and subjected to a bibliometric analysis. Findings: Common and differential features on the conceptual and heuristic nodes at the treatment of the diffusion process of TQM in Turkey are detected; and the common opinions are revealed. And as the result of the bibliometric analysis, the academic interest to the TQM subject in Turkey is shown via frequency tables and graphical illustrations on the bases of year, method, approach and field. Results: As conclusion, the adoption of TQM in Turkey is interpreted as a “translation” and “reconstruction” process rather than “diffusion”. The results show that the subject has drawn coequal interest under empirical and normative approaches, as well as it has been addressed evenly when the field of application was classified as public and private sectors. Moreover, when the publication quantities are observed on yearly basis, the shape of the graphic stands out as a fashion cycle.