Introduction

This chapter introduces the book's subject by focussing on one service interaction in a UK local authority. This story is used to illustrate the book's central point: opportunities to improve lives and outcomes are routinely missed by the way we have chosen to design and administer public...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	French, Max, Hesselgreaves, Hannah, Wilson, Rob, Hawkins, Melissa, Lowe, Toby
Format:	Buchkapitel
Sprache:	eng
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!