Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction

Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive- often in more than just dollars- recalls and redesigns. Quality Assurance: Applying Methodologies fo Part One: Original Equipment Manufacturing (OEM) Responsibilities: Timing (Product Development). Basic OEM Quality System. . Manufacturing (facility) Site Assessment (MSA). Sourcing. Segmentation. Supplier Development. Role of Supplier Technical Engineer. Part Two: Supplier Responsibilities: Commitment to Continual Improvement. Lean Manufacturing. Quality Operating System (QOS). Certification to the International Standard and Customer Specific Requirement. Statistical Process Control (SPC). Problem Solving Methodology. Internal Audits. Poka-Yoke. Measurement System Analysis (MSA). Supplier's Perspective of APQP. Supplier's Perspective on the PPAP. Capacity Analysis. Geometric Dimensioning and Tolerance (GD&T). A Typical Detailed Expectation List of a Site Assessment by the Customer to the Supplier's Facility. PPAP Checklist. Mistake Proofing. Preparation for an Audit. Miscellaneous Forms. Glossary. Selected Bibliography.