The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the 'Nordstrom' of Your Industry

The Nordstrom Wayshows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. —Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry....

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Bibliographische Detailangaben

Hauptverfasser:	Spector, Robert, McCarthy, Patrick D
Format:	Buch
Sprache:	eng
Schlagworte:	Customer services Department stores Handbooks, manuals, etc Management Nordstrom (Firm) United States
Online-Zugang:	Volltext
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