Risk Analysis in Customer Relationship Management via Quantile Region Convolutional Neural Network-Long Short-Term Memory and Cross-Attention Mechanism

Risk analysis is an important business decision support task in customer relationship management (CRM), involving the identification of potential risks or challenges that may affect customer satisfaction, retention rates, and overall business performance. To enhance risk analysis in CRM, this paper...

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Hauptverfasser: Huang, Yaowen, Der Leu, Jun, Lu, Baoli, Zhou, Yan
Format: Artikel
Sprache:eng
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