Mining Changes in User Expectation Over Time From Online Reviews

Customers post online reviews at any time. With the timestamp of online reviews, they can be regarded as a flow of information. With this characteristic, designers can capture the changes in customer feedback to help set up product improvement strategies. Here we propose an approach for capturing ch...

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Veröffentlicht in:	arXiv.org 2020-01
Hauptverfasser:	Hou, Tianjun, Yannou, Bernard, Leroy, Yann, Poirson, Emilie
Format:	Artikel
Sprache:	eng
Schlagworte:	Computer Science - Artificial Intelligence Computer Science - Information Retrieval Computer Science - Social and Information Networks Conjoint analysis Customer feedback Customers Designers Electronic commerce Information flow Natural language processing
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