Mining customer product reviews for product development: A summarization process

This research set out to identify and structure from online reviews the words and expressions related to customers' likes and dislikes to guide product development. Previous methods were mainly focused on product features. However, reviewers express their preference not only on product features...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	arXiv.org 2020-01
Hauptverfasser:	Hou, Tianjun, Yannou, Bernard, Leroy, Yann, Poirson, Emilie
Format:	Artikel
Sprache:	eng
Schlagworte:	Annotations Computer Science - Computation and Language Computer Science - Information Retrieval Customers Guidelines Literature reviews Natural language processing Product development Product reviews Product specifications
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!