Examining post-purchase consumer responses to product automation von Smith, Leah Warfield, Rose, Randall Lee, Zablah, Alex R., McCullough, Heath, Saljoughian, Mohammad “Mike”

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An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon von Zablah, Alex R, Bellenger, Danny N, Johnston, Wesley J

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Employee Customer Orientation in Context: How the Environment Moderates the Influence of Customer Orientation on Performance Outcomes von Grizzle, Jerry W, Zablah, Alex R, Brown, Tom J, Mowen, John C, Lee, James M

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What factors influence buying center brand sensitivity? von Brown, Brian P., Zablah, Alex R., Bellenger, Danny N., Donthu, Naveen

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Gratitude Versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization von Wetzel, Hauke A., Hammerschmidt, Maik, Zablah, Alex R.

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How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation von Zablah, Alex R., Franke, George R., Brown, Tom J., Bartholomew, Darrell E.

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A meta-analytic investigation of the organizational identification – Job performance relationship in the frontlines von Lee, Na Young, Zablah, Alex R., Noble, Stephanie M.

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Riding the Wave: How and When Public Issue Salience Impacts Corporate Social Responsibility Advertising von Milfeld, Tyler, Flint, Daniel J., Zablah, Alex R.

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How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness von Jung, Jin Ho, Brown, Tom J., Zablah, Alex R.

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Prevalence of functional gastrointestinal disorders in school-aged children in El Salvador von Zablah, R, Velasco-Benítez, C A, Merlos, I, Bonilla, S, Saps, M

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A Cross-Lagged Test of the Association Between Customer Satisfaction and Employee Job Satisfaction in a Relational Context von Zablah, Alex R., Carlson, Brad D., Donavan, D. Todd, Maxham, James G., Brown, Tom J.

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Customer-focused voice and rule-breaking in the frontlines von Gazzoli, Gabriel, Chaker, Nawar N., Zablah, Alex R., Brown, Tom J.

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Epidemiologic trend of pediatric inflammatory bowel disease in Latin America: The Latin American Society for Pediatric Gastroenterology, Hepatology and Nutrition (LASPGHAN) Working... von Larrosa-Haro, A., Abundis-Castro, L., Contreras, M.B., Gallo, M.J., Peña-Quintana, L., Targa Ferreira, C.H., Nacif, P.A., Vázquez-Frías, R., Bravo, S., Muñoz-Urribarri, A.B., Mejía-Castro, M., Orsi, M., Amil-Díaz, J., Busoni, V., Cohen-Sabban, J., Martin-Capri, F.J., Zablah, R., Rodríguez-Guerrero, M.G., Sdepanian, V.L.

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All autonomy is not created equal: the countervailing effects of salesperson autonomy on burnout von Matthews, Lucy, Beeler, Lisa, Zablah, Alex R., Hair, Joe F.

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Epidemiologic trend of pediatric inflammatory bowel disease in Latin America: The Latin American Society for Pediatric Gastroenterology, Hepatology and Nutrition (LASPGHAN) Working... von Larrosa-Haro, A, Abundis-Castro, L, Contreras, M B, Gallo, M J, Peña-Quintana, L, Targa Ferreira, C H, Nacif, P A, Vázquez-Frías, R, Bravo, S, Muñoz-Urribarri, A B, Mejía-Castro, M, Orsi, M, Amil-Díaz, J, Busoni, V, Cohen-Sabban, J, Martin-Capri, F J, Zablah, R, Rodríguez-Guerrero, M G, Sdepanian, V L

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The divergent effects of organizational identification on salesperson and customer outcomes in a friend-selling context von Beeler, Lisa L., Chaker, Nawar N., Gala, Prachi, Zablah, Alex R.

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The relative importance of brands in modified rebuy purchase situations von Zablah, Alex R., Brown, Brian P., Donthu, Naveen

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Emotional Convergence in Service Relationships: The Shared Frontline Experience of Customers and Employees von Zablah, Alex R., Sirianni, Nancy J., Korschun, Daniel, Gremler, Dwayne D., Beatty, Sharon E.

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The role of mentoring in promoting organizational commitment among black managers: An evaluation of the indirect effects of racial similarity and shared racial perspectives von Brown, Brian P., Zablah, Alex R., Bellenger, Danny N.

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When do B2B brands influence the decision making of organizational buyers? An examination of the relationship between purchase risk and brand sensitivity von Brown, Brian P., Zablah, Alex R., Bellenger, Danny N., Johnston, Wesley J.

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