An airport passenger terminal simulator: A planning and design tool von Jim, Hee King, Chang, Zeph Yun

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Quality deployment for the management of customer calls von Yun Chang, Zeph, Hui Huang, Loi

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Management of market quality for correspondent banking products von Yun Chang, Zeph, Chan, Joanne, Leng Leck, Siew

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The characteristics of industrial R&D—A study of major manufacturing industries in Hong Kong von Chang, Zeph-Yun

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Critical success factors for Inflight Catering services: Singapore Airport Terminal Services' practices as management benchmarks von Yun Chang, Zeph, Yong Yeong, Wee, Loh, Lawrence

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A PC-based system for benchmarking quality management via ISO 9000 auditing von Zeph Yun, Chang, Boon Hou, Tay

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Cultural aspect and technological development: a Chinese perspective von Chang, Zeph Yun, Lee, Kee Beng

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Finance and Performance of Small Manufacturing Firms in Singapore von Kee, Ch'ng Hak, Zeph-Yun, Chang

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A PCbased system for benchmarking quality management via ISO 9000 auditing von Zeph Yun, Chang, Boon Hou, Tay

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Critical success factors for Inflight Catering services Singapore Airport Terminal Services practices as management benchmarks von Yun Chang, Zeph, Yong Yeong, Wee, Loh, Lawrence

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