Artificial intelligence humor in service recovery von Xu, Xing'an, Liu, Juan

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Humor type and service context shape AI service recovery von Liu, Juan, Xu, Xing'an

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Promotional games in service recovery: Luck works von Xu, Xing'an, Liu, Juan

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Effective tourism destination stories: Matching effects between story type and destination type von Xu, Xing'an, Chen, Fangting

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How cultural confidence affects local residents' wellbeing von Pan, Li, Xu, Xing'an, Lu, Lu, Gursoy, Dogan

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Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure? von Xu, Xing'an, Wen, Najuan, Cai, Ruiying

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Emotional intelligence similarity in service recovery von Xu, Xing'an, Liu, Juan, Gursoy, Dogan

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Exploring Explanatory Mechanisms of Adjustment-Specific Resources Underlying the Relationship between Leader–Member Exchange and Work Engagement: A Lens of Conservation of Resource... von Liu, Haifeng, Song, Zibin, Xu, Yanbo, Xu, Xing’an, Li, Jie

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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory von Xu, Xing'an, Liu, Juan, Cai, Ruiying

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Brand equity for self-driving route along the Silk Road von Xu, Xing'an, Wang, Lilei, Song, Zibin, Song, Jiayun

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The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain von Xu, Xing’an, Chi, Christina Geng-Qing, Cai, Ruiying, Pan, Li

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Spatial Distribution Characteristics of Surface Tidal Currents in the Southwest of Taiwan Strait von Shen, Zhiben, Wu, Xiongbin, Lin, Hang, Chen, Xiaofeng, Xu, Xing’an, Li, Lun

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Effective destination user-generated advertising: Matching effect between goal framing and self-esteem von Wang, Lilei, Guo, Ziqi, Zhang, Guang-yu, Xu, Xing'an

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The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon von Wang, Lilei, Xiao, Junyang, Luo, Zeyuan, Guo, Yanghong, Xu, Xing’an

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Effects of customer-to-customer social interactions in virtual travel communities on brand attachment: The mediating role of social well-being von Xu, Xing'an, Xue, Kaini, Wang, Lilei, Gursoy, Dogan, Song, Zibin

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Experimental Study on Dynamic and Static Rock Mechanical Properties of Tight Sandstone Gas Reservoir von Yin, Shiqi, Mei, Huaping, Xu, Xingan

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How much does interpersonal guanxi matter to business performance? The mediating role of relationship learning in an emerging market context von Wang, Lilei, Dang, Yumei, Xiao, Shufeng (Simon), Xu, Xing'an

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Social facilitation or social loafing – threshold effect of group size on customer's complaint intention von Xu, Xing'an, Wang, Lilei, Wang, Luqi

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Surface tidal currents in the open sea area to the east of the Zhoushan Islands measured with high frequency surface wave radar von Shen, Zhiben, Wu, Xiongbin, Fei, Yuejun, Xu, Xing’an, Chen, Xiaofeng

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An empirical model for wind speed inversion by HFSWR von Li, Lun, Wu, Xiongbin, Xu, Xing'an, Liu, Bin

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