Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI von Blut, Markus, Wang, Cheng, Wünderlich, Nancy V., Brock, Christian

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Contrasting risk perceptions of technology-based service innovations in inter-organizational settings von Paluch, Stefanie, Wünderlich, Nancy V.

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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers von Larivière, Bart, Bowen, David, Andreassen, Tor W., Kunz, Werner, Sirianni, Nancy J., Voss, Chris, Wünderlich, Nancy V., De Keyser, Arne

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The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention von Scherer, Anne, Wünderlich, Nancy V., von Wangenheim, Florian

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The great game of business: Advancing knowledge on gamification in business contexts von Wünderlich, Nancy V., Gustafsson, Anders, Hamari, Juho, Parvinen, Petri, Haff, André

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A Seasonal Model with Dropout to Improve Forecasts of Purchase Levels von Wünderlich, Robin, Wünderlich, Nancy V., Wangenheim, Florian v.

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Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions von Wünderlich, Nancy V, Blut, Markus, Brock, Christian

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Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis von Blut, Markus, Wünderlich, Nancy V., Brock, Christian

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High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services von Wünderlich, Nancy V., Wangenheim, Florian v., Bitner, Mary Jo

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Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys von Wünderlich, Nancy V., Hogreve, Jens, Chowdhury, Ilma Nur, Fleischer, Hannes, Mousavi, Sahar, Rötzmeier-Keuper, Julia, Sousa, Rui

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Animals in our Lives: An Interactive Well-Being Perspective von Wünderlich, Nancy V., Mosteller, Jill, Beverland, Michael B., Downey, Hilary, Kraus, Karen, Lin, Meng-Hsien (Jenny), Syrjälä, Henna

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Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits von Schumann, Jan H., Wünderlich, Nancy V., Evanschitzky, Heiner

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“Futurizing” smart service: implications for service researchers and managers von Wuenderlich, Nancy V, Heinonen, Kristina, Ostrom, Amy L, Patricio, Lia, Sousa, Rui, Voss, Chris, Lemmink, Jos G.A.M

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Advancing research on loyalty programs: a future research agenda von Breugelmans, Els, Bijmolt, Tammo H. A., Zhang, Jie, Basso, Leonardo J., Dorotic, Matilda, Kopalle, Praveen, Minnema, Alec, Mijnlieff, Willem Jan, Wünderlich, Nancy V.

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Understanding the customer experience with smart services von Gonçalves, Luisa, Patrício, Lia, Grenha Teixeira, Jorge, Wünderlich, Nancy V

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Technology mediation in service delivery: A new typology and an agenda for managers and academics von Schumann, Jan H., Wünderlich, Nancy V., Wangenheim, Florian

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Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts von v. Wangenheim, Florian, Wünderlich, Nancy V., Schumann, Jan H.

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Reflections on context in service research von Voss, Chris, Perks, Helen, Sousa, Rui, Witell, Lars, Wünderlich, Nancy V

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Triadic relationships in the context of services for animal companions von Rötzmeier-Keuper, Julia, Hendricks (née Lerch), Jennifer, Wünderlich, Nancy V., Schmitz, Gertrud

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Acceptance of Remote Services: Perception, Adoption, and Continued Usage in Organizational Settings von Wunderlich, Nancy

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