Predicting product return volume using machine learning methods von Cui, Hailong, Rajagopalan, Sampath, Ward, Amy R.

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Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems von Zhan, Dongyuan, Ward, Amy R.

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Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns von Cui, Hailong, Rajagopalan, Sampath, Ward, Amy R.

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Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects von Lee, Chihoon, Ward, Amy R.

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Routing and Staffing When Servers Are Strategic von Gopalakrishnan, Ragavendran, Doroudi, Sherwin, Ward, Amy R., Wierman, Adam

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On the Control of Fork-Join Networks von Ozkan, Erhun, Ward, Amy R

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Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers von Ward, Amy R., Armony, Mor

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Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems von Armony, Mor, Ward, Amy R.

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A fluid approximation for a matching model with general reneging distributions von Aveklouris, Angelos, Puha, Amber L., Ward, Amy R.

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Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling von Puha, Amber L., Ward, Amy R.

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Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems von Kim, Jeunghyun, Randhawa, Ramandeep S, Ward, Amy R

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A queueing model with independent arrivals, and its fluid and diffusion limits von Honnappa, Harsha, Jain, Rahul, Ward, Amy R.

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The M/M/1+M queue with a utility-maximizing server von Zhan, Dongyuan, Ward, Amy R.

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Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing von Koçağa, Yaşar Levent, Armony, Mor, Ward, Amy R.

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Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling von Lee, Chihoon, Ward, Amy R., Ye, Heng-Qing

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Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy von Ghamami, Samim, Ward, Amy R.

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Special issue: In honour of Ward Whitt reaching 75 von Ward, Amy R., Pang, Guodong

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Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers von Zhan, Dongyuan, Ward, Amy R

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Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes von Kim, Jeunghyun, Ward, Amy R.

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Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic von Lee, Chihoon, Ward, Amy R., Ye, Heng-Qing

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