Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI von Blut, Markus, Wang, Cheng, Wünderlich, Nancy V., Brock, Christian

Volltext

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention von Scherer, Anne, Wünderlich, Nancy V., von Wangenheim, Florian

Volltext

Contrasting risk perceptions of technology-based service innovations in inter-organizational settings von Paluch, Stefanie, Wünderlich, Nancy V.

Volltext

Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits von Schumann, Jan H., Wünderlich, Nancy V., Evanschitzky, Heiner

Volltext

Advancing research on loyalty programs: a future research agenda von Breugelmans, Els, Bijmolt, Tammo H. A., Zhang, Jie, Basso, Leonardo J., Dorotic, Matilda, Kopalle, Praveen, Minnema, Alec, Mijnlieff, Willem Jan, Wünderlich, Nancy V.

Volltext

Animals in our Lives: An Interactive Well-Being Perspective von Wünderlich, Nancy V., Mosteller, Jill, Beverland, Michael B., Downey, Hilary, Kraus, Karen, Lin, Meng-Hsien (Jenny), Syrjälä, Henna

Volltext

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers von Larivière, Bart, Bowen, David, Andreassen, Tor W., Kunz, Werner, Sirianni, Nancy J., Voss, Chris, Wünderlich, Nancy V., De Keyser, Arne

Volltext

The great game of business: Advancing knowledge on gamification in business contexts von Wünderlich, Nancy V., Gustafsson, Anders, Hamari, Juho, Parvinen, Petri, Haff, André

Volltext

Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions von Wünderlich, Nancy V, Blut, Markus, Brock, Christian

Volltext

Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis von Blut, Markus, Wünderlich, Nancy V., Brock, Christian

Volltext

High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services von Wünderlich, Nancy V., Wangenheim, Florian v., Bitner, Mary Jo

Volltext

Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys von Wünderlich, Nancy V., Hogreve, Jens, Chowdhury, Ilma Nur, Fleischer, Hannes, Mousavi, Sahar, Rötzmeier-Keuper, Julia, Sousa, Rui

Volltext

A Seasonal Model with Dropout to Improve Forecasts of Purchase Levels von Wünderlich, Robin, Wünderlich, Nancy V., Wangenheim, Florian v.

Volltext

Understanding the customer experience with smart services von Gonçalves, Luisa, Patrício, Lia, Grenha Teixeira, Jorge, Wünderlich, Nancy V

Volltext

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts von v. Wangenheim, Florian, Wünderlich, Nancy V., Schumann, Jan H.

Volltext

Reflections on context in service research von Voss, Chris, Perks, Helen, Sousa, Rui, Witell, Lars, Wünderlich, Nancy V

Volltext

Triadic relationships in the context of services for animal companions von Rötzmeier-Keuper, Julia, Hendricks (née Lerch), Jennifer, Wünderlich, Nancy V., Schmitz, Gertrud

Volltext

Drei Strategien zur Etablierung digitaler Plattformen in der Industrie von Lüttenberg, Hedda, Beverungen, Daniel, Poniatowski, Martin, Kundisch, Dennis, Wünderlich, Nancy V

Volltext

Technology mediation in service delivery: A new typology and an agenda for managers and academics von Schumann, Jan H., Wünderlich, Nancy V., Wangenheim, Florian

Volltext

Acceptance of Remote Services: Perception, Adoption, and Continued Usage in Organizational Settings von Wunderlich, Nancy

Volltext