Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context von Seiders, Kathleen, Voss, Glenn B., Grewal, Dhruv, Godfrey, Andrea L.

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Strategic Ambidexterity in Small and Medium-Sized Enterprises: Implementing Exploration and Exploitation in Product and Market Domains von Voss, Glenn B., Voss, Zannie Giraud

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The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions von Baker, Julie, Parasuraman, A., Grewal, Dhruv, Voss, Glenn B.

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Organizational Identity and Firm Performance: What Happens When Leaders Disagree About "Who We Are?" von Voss, Zannie Giraud, Cable, Daniel M, Voss, Glenn B

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Strategic Orientation and Firm Performance in an Artistic Environment von Voss, Glenn B., Voss, Zannie Giraud

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Advancing customer diversity, equity, and inclusion: Measurement, stakeholder influence, and the role of marketing von Park, Young Woong, Voss, Glenn B., Voss, Zannie Giraud

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The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores von Grewal, Dhruv, Baker, Julie, Levy, Michael, Voss, Glenn B

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The Effects of Slack Resources and Environmental Threat on Product Exploration and Exploitation von Voss, Glenn B., Sirdeshmukh, Deepak, Voss, Zannie Giraud

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Enough Is Enough! The Fine Line in Executing Multichannel Relational Communication von Godfrey, Andrea, Seiders, Kathleen, Voss, Glenn B.

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How Complementarity and Substitution Alter the Customer Satisfaction—Repurchase Link von Voss, Glenn B., Godfrey, Andrea, Seiders, Kathleen

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The countervailing effects of spatial competition in the performing arts: examining local versus traded market performance von Briesch, Richard, Haruvy, Ernan, Voss, Glenn B., Giraud Voss, Zannie

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Competitive Density and the Customer Acquisition–Retention Trade-Off von Voss, Glenn B, Voss, Zannie Giraud

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SERVCON: development and validation of a multidimensional service convenience scale von Seiders, Kathleen, Voss, Glenn B., Godfrey, Andrea L., Grewal, Dhruv

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Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider von Montoya-Weiss, Mitzi M., Voss, Glenn B., Grewal, Dhruv

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The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges von Voss, Glenn B., Parasuraman, A., Grewal, Dhruv

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An empirical examination of the complex relationships between entrepreneurial orientation and stakeholder support von Giraud Voss, Zannie, Voss, Glenn B, Moorman, Christine

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Aligning Innovation with Market Characteristics in the Nonprofit Professional Theater Industry von Voss, Glenn B., Montoya-Weiss, Mitzi, Voss, Zannie Giraud

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Competitive Density and the Customer Acquisition—Retention Trade-Off von Voss, Glenn B., Voss, Zannie Giraud

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Linking Organizational Values to Relationships with External Constituents: A Study of Nonprofit Professional Theatres von Voss, Glenn B, Cable, Daniel M, Voss, Zannie Giraud

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The Effects of Slack Resources and Environmentalthreat on Product Exploration and Exploitation von Voss, Glenn B., Sirdeshmukh, Deepak, Voss, Zannie Giraud

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