Structured approach to improving wait times and overall customer service in an oncology outpatient phlebotomy department von Forde, Patrick M., Violette, Kitty, Maylor, Karen, Kasecamp, Barbara, Rushworth, Beth, Jefferson, Cheryl, Wilmore, Joan, Fetting, John H., Dean, Richard, Cowperthwaite, Suzanne, Krumm, Sharon

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