Editorial: Delineating the Visiting Experience: Matching Destination and Stakeholder Personalities von Andronikidis, Andreas, Bellou, Victoria, Stylos, Nikolaos, Vassiliadis, Chris A.

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Commentary: Differences of Perceived Image Generated through the Web Site: Empirical Evidence Obtained in Spanish Destinations von Andronikidis, Andreas, Bellou, Victoria, Stylos, Nikolaos, Vassiliadis, Chris A

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Principles and Practices of Small-Scale Sport Event Management von Fotiadis, Anestis, Vassiliadis, Chris

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Exploring the Constraint Profile of Winter Sports Resort Tourist Segments von Priporas, Constantinos-Vasilios, Vassiliadis, Chris A., Bellou, Victoria, Andronikidis, Andreas

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An analysis of visitor behaviour using time blocks: A study of ski destinations in Greece von Vassiliadis, Chris A., Priporas, Constantinos-Vasilios, Andronikidis, Andreas

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Quality in bank service encounters: Assessing the equivalence of customers’ and front-line employees’ perceptions von Alexiadou, Chrysi, Stylos, Nikolaos, Andronikidis, Andreas, Bellou, Victoria, Vassiliadis, Chris A.

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Exploring the Negotiation Thesis Application Among Ski Resort Tourists: A Segmentation Approach von Vassiliadis, Chris A., Bellou, Victoria, Priporas, Constantinos-Vasilios, Andronikidis, Andreas

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The effect of creating new secondary health services on patients' perceptions: a Kano service quality analysis approach von Vassiliadis, Chris A., Fotiadis, Anestis K., Tavlaridou, Elina

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The effects of a transfer to new premises on patients' perceptions of service quality in a general hospital in Greece von Fotiadis, Anestis K., Vassiliadis, Chris A.

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Destination product characteristics as useful predictors for repeat visiting and recommendation segmentation variables in tourism: a CHAID exhaustive analysis von Vassiliadis, Chris A.

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Linking the dots among destination images, place attachment, and revisit intentions: A study among British and Russian tourists von Stylos, Nikolaos, Bellou, Victoria, Andronikidis, Andreas, Vassiliadis, Chris A.

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Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination von Stylos, Nikolaos, Vassiliadis, Chris A., Bellou, Victoria, Andronikidis, Andreas

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Qualitative findings on marketing management practices from Greek ski centers von Priporas, Constantinos-Vasilios, Vassiliadis, Chris A, Stylos, Nikolaos D

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Identifying service product features associated with visitor satisfaction and revisit intention: A focus on sports events von Vassiliadis, Chris A., Mombeuil, Claudel, Fotiadis, Anestis K.

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Quality in bank service encounters von Alexiadou, Chrysi, Stylos, Nikolaos, Andronikidis, Andreas, Bellou, Victoria, Vassiliadis, Chris A

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Does customer relationship management influence call centre quality performance? An empirical industry analysis von Abdullateef, Aliyu Olayemi, Salleh, Salniza Md

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Exploring Underwater Tourism in EU-Mediterranean Coastal Areas for Sustainable Development von Gkarane, Sofia, Vassiliadis, Chris A.

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About the Contributors

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Compilation of References

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Detailed Table of Contents

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