Service innovation: A comparative study of U.S. and Indian service firms von Thakur, Ramendra, Hale, Dena

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Technological opinion leadership: The role of personal innovativeness, gadget love, and technological innovativeness von Thakur, Ramendra, Angriawan, Arifin, Summey, John H.

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Cross-cultural differences in the adoption of social media von Alsaleh, Dhoha A, Elliott, Michael T, Fu, Frank Q, Thakur, Ramendra

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Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze? von Thakur, Ramendra, Workman, Letty

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Drivers of managers’ affect (emotions) and corporate website usage: a comparative analysis between a developed and developing country von Thakur, Ramendra, AlSaleh, Dhoha

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Long term effects of service adaptations made under pandemic conditions: the new “post COVID-19” normal von John, Joby, Thakur, Ramendra

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A comparative study of corporate user-generated media behavior: Cross-cultural B2B context von Thakur, Ramendra, AlSaleh, Dhoha

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Reconceptualizing the organizational environment: a fluid dynamics perspective for turbulence von John, Joby, Thakur, Ramendra

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Innovation in healthcare: Issues and future trends von Thakur, Ramendra, Hsu, Sonya H.Y., Fontenot, Gwen

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WHAT MOTIVATES CONSUMERS TO PARTAKE IN CYBER SHILLING? von Thakur, Ramendra, Hale, Dena, Summey, John H.

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Manager’s report: organizational culture & strategy association von Thakur, Ramendra, Hale, Dena, AlSaleh, Dhoha

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Retirement planning: its application to marketing practices von Thakur, Ramendra, Hale, Dena, AlSaleh, Dhoha

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A perceptual approach to understanding user-generated media behavior von Thakur, Ramendra, H. Summey, John, John, Joby

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Inflicting pain for gain: Insights on the spam problem von Ramendra Thakur, John H. Summey, Siva K. Balasubramanian, Arifin Angriawan

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A Parsimonious Model of the Antecedents and Consequence of Online Trust: An Uncertainty Perspective von Angriawan, Arifin, Thakur, Ramendra

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Factors Contributing to Cognitive Absorption and Grounded Learning Effectiveness in a Competitive Business Marketing Simulation von Baker, David Scott, Underwood, James, Thakur, Ramendra

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Emotional Information Management: Concept development and measurement in public service announcements von Taute, Harry A., Huhmann, Bruce A., Thakur, Ramendra

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The Impact of High-Quality Firm Achievements on Shareholder Value: Focus on Malcolm Baldrige and J. D. Power and Associates Awards von Balasubramanian, S. K., Mathur, I., Thakur, R.

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WITHDRAWN: Outsourcing to foreign countries: A macro view and policy imperatives von Islam, Faridul, Thakur, Ramendra, Jenne, Stanley Earl, Khan, Saleheen

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OPTIMIZING CRM: A FRAMEWORK FOR ENHANCING PROFITABILITY AND INCREASING LIFETIME VALUE OF CUSTOMERS von Thakur, Ramendra, Summey, John H

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