Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication von Swarts, Jason

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Uses of Metadiscourse in Online Help von Swarts, Jason

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Open-Source Software in the Sciences: The Challenge of User Support von Swarts, Jason

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Locating and Describing the Work of Technical Communication in an Online User Network von Swarts, Jason

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Technical Communication is a Social Medium von Swarts, Jason

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Composing Networks: Writing Practices on Mobile Devices von Swarts, Jason

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New Modes of Help: Best Practices for Instructional Video von Swarts, Jason

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Help is in the Helping: An Evaluation of Help Documentation in a Networked Age von Swarts, Jason

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Composing Networks von Swarts, Jason

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Recycled Writing: Assembling Actor Networks From Reusable Content von Swarts, Jason

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What User Forums Teach Us about Documentation and the Value Added by Technical Communicators von Swarts, Jason

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Visualizing and Tracing: Research Methodologies for the Study of Networked, Sociotechnical Activity, Otherwise Known as Knowledge Work von Read, Sarah, Swarts, Jason

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YouTutorial: A Framework for Assessing Instructional Online Video von Morain, Matt, Swarts, Jason

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Technological Literacy as Network Building von Swarts, Jason

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The Trouble with Networks: Implications for the Practice of Help Documentation von Swarts, Jason

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THE ROLE OF TECHNICAL COMMUNICATION von Swarts, Jason

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SHIFTED TASKS AND SHIFTED PROBLEMS: The Problem of Wicked and Tame Problems von Swarts, Jason

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TASK SHIFT: Changes in the Object of Documentation von Swarts, Jason

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A SURVEY OF ACTION-BASED PROTO-GENRES OF HELP von Swarts, Jason

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THE EXIGENCIES AND FORMS OF TECHNICAL COMMUNICATION von Swarts, Jason

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