Service strategy to improve operational capabilities in the public sector von Fan, Ying, French, Monique L., Duray, Rebecca, Stading, Gary L.

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An exploratory study of factors influencing emergency response performance von French, Monique L, Fan, Ying, Stading, Gary L

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An Examination of the Relationship Between a Firm's Offerings and Different Customer Loyalty Segments von Stading, Gary L., Johnson, Madeline

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Building quality strategy content using the process from national and international quality awards von Stading, Gary, Vokurka, Robert

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Linking firm performance to the Malcolm Baldrige National Quality Award implementation effort using multiattribute utility theory von Davis, Robert A, Stading, Gary L

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Disaster Response: An Examination of Resource Management in the Early Hours von Fan, Ying, French, Monique L, Stading, Gary L, Bethke, Steven

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