Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation von Hughes, Douglas E., Richards, Keith A., Calantone, Roger, Baldus, Brian, Spreng, Richard A.

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An empirical examination of a model of perceived service quality and satisfaction von Spreng, Richard A., Mackoy, Robert D.

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Modeling the determinants of customer satisfaction for business-to-business professional services von Patterson, Paul G, Johnson, Lester W, Spreng, Richard A

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A Test of Alternative Measures of Disconfirmation von Spreng, Richard A., Page Jr, Thomas J.

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A cross-cultural assessment of the satisfaction formation process von Spreng, Richard A, Chiou, Jyh-shen

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Consumer arrogance and word-of-mouth von Ruvio, Ayalla, Bagozzi, Richard P., Hult, G. Tomas M., Spreng, Richard

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Service recovery: Impact on satisfaction and intentions von Spreng, Richard A, Harrell, Gilbert D, Mackoy, Robert D

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The impact of confidence in expectations on consumer satisfaction von Spreng, Richard A., Page Jr, Thomas J.

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An Exploratory Study of the Innovation Evaluation Process von Olshavsky, Richard W., Spreng, Richard A.

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Cross-national development and validation of an international business measurement scale: the COISCALE von Knight, Gary A., Spreng, Richard A., Yaprak, Attila

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A Desires Congruency Model of Consumer Satisfaction von Spreng, Richard A, Olshavsky, Richard W

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How Does Motivation Moderate the Impact of Central and Peripheral Processing on Brand Attitudes and Intentions? von Mackenzie, Scott B., Spreng, Richard A.

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Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination von Patterson, Paul G, Spreng, Richard A

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Service quality and satisfaction in businesstobusiness services von Spreng, Richard A., Hui Shi, Linda, Page, Thomas J.

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A crosscultural assessment of the satisfaction formation process von Spreng, Richard A., Chiou, Jyhshen

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The impact on satisfaction of managing attribute expectations: should performance claims be understated or overstated? von Spreng, Richard A, Dröge, Cornelia

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Difference Scores Versus Independent Effects von Page, Thomas J, Spreng, Richard

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Expectations Versus Desires: A Direct Test of Two Comparison Standards Assessing Consumer Satisfaction von Spreng, Richard A, MacKenzie, Scott B, Olshavsky, Richard W

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Mapping neurotransmitter systems to the structural and functional organization of the human neocortex von Hansen, Justine Y., Shafiei, Golia, Markello, Ross D., Smart, Kelly, Cox, Sylvia M. L., Nørgaard, Martin, Beliveau, Vincent, Wu, Yanjun, Gallezot, Jean-Dominique, Aumont, Étienne, Servaes, Stijn, Scala, Stephanie G., DuBois, Jonathan M., Wainstein, Gabriel, Bezgin, Gleb, Funck, Thomas, Schmitz, Taylor W., Spreng, R. Nathan, Galovic, Marian, Koepp, Matthias J., Duncan, John S., Coles, Jonathan P., Fryer, Tim D., Aigbirhio, Franklin I., McGinnity, Colm J., Hammers, Alexander, Soucy, Jean-Paul, Baillet, Sylvain, Guimond, Synthia, Hietala, Jarmo, Bedard, Marc-André, Leyton, Marco, Kobayashi, Eliane, Rosa-Neto, Pedro, Ganz, Melanie, Knudsen, Gitte M., Palomero-Gallagher, Nicola, Shine, James M., Carson, Richard E., Tuominen, Lauri, Dagher, Alain, Misic, Bratislav

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Neural congruence between intertemporal and interpersonal self-control: Evidence from delay and social discounting von Hill, Paul F., Yi, Richard, Spreng, R. Nathan, Diana, Rachel A.

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