The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands von So, Kevin Kam Fung, King, Ceridwyn, Sparks, Beverley A., Wang, Ying

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The impact of online reviews on hotel booking intentions and perception of trust von Sparks, Beverley A., Browning, Victoria

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An Eye-Tracking Study of Tourism Photo Stimuli: Image Characteristics and Ethnicity von Wang, Ying, Sparks, Beverley A.

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Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation von Wang, Ying, So, Kevin Kam Fung, Sparks, Beverley A.

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A “Triple A” Typology of Responding to Negative Consumer-Generated Online Reviews von Sparks, Beverley A., Bradley, Graham L.

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Application of Fairness Theory to Service Failures and Service Recovery von Mccoll-Kennedy, Janet R., Sparks, Beverley A.

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Justice strategy options for increased customer satisfaction in a services recovery setting von Sparks, Beverley A, McColl-Kennedy, Janet R

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Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications? von Choi, Kijung, Wang, Ying, Sparks, Beverley A., Choi, Sejung Marina

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Antecedents and Consequences of Consumer Value: A Longitudinal Study of Timeshare Owners von Bradley, Graham L., Sparks, Beverley A.

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The Role of Gender in Reactions to Service Failure and Recovery von McColl-Kennedy, Janet R., Daus, Catherine S., Sparks, Beverley A.

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The stress of anonymous online reviews: a conceptual model and research agenda von Bradley, Graham L, Sparks, Beverley A, Weber, Karin

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What Technology-Enabled Services Do Air Travelers Value? Investigating the Role of Technology Readiness von Wang, Ying, So, Kevin Kam Fung, Sparks, Beverley A.

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The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States von Dallimore, Karen S., Sparks, Beverley A., Butcher, Ken

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Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information von Collie, Thérèse (Tess), Bradley, Graham, Sparks, Beverley A

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Perceived prevalence and personal impact of negative online reviews von Bradley, Graham L, Sparks, Beverley A, Weber, Karin

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Customer's angry voice: Targeting employees or the organization? von McColl-Kennedy, Janet R., Sparks, Beverley A., Nguyen, Doan T.

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Cooling off and backing out: Understanding consumer decisions to rescind a product purchase von Sparks, Beverley A., Bradley, Graham L., Jennings, Gayle R., Johnston, Nicole R.

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Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern von Sparks, Beverley A., So, Kevin Kam Fung, Bradley, Graham L.

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Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors von Bradley, Graham L., Sparks, Beverley A., Zapf, Dieter, McColl-Kennedy, Janet R., Jimmieson, Nerina L.

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Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior von Sparks, Beverley A., Perkins, Helen E., Buckley, Ralf

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