The Moderating Impact of Employee Job Satisfaction on the Service Quality–Customer Satisfaction Relationship: The Case of the Lebanese Healthcare Institutions von Johnny Chaanine, Esther B. Sleilati

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The Impact of Value Co-Creation Behaviour within the Social Media Context von Sleilati, Esther Bassil, sfeir, Cynthia Jabbour

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How powerful is ISO 9000 when it comes to satisfying Lebanese packaging customers? von Sleilati, Esther

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The Impact of ISO 9000 on Customer Perceived Value von Sleilati, Esther, Aubert, Benoît

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Validation des acquis de l'expérience (VAE) von Dannaoui, Elie, El Aily, Daher, Safa, Sana, Saghir (Al) Ouedat, Loubna, Sleilati, Esther

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Le label « certifié ISO » peut-il séduire vos clients ? von Sleilati, Esther, Aubert, Benoît

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