Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale von Li, Min, Lowrie, Douglas Bruce, Huang, Cheng-Yu, Lu, Xiang-Chan, Zhu, Ying-Chu, Wu, Xing-Hua, Shayiti, Mayila, Tan, Qiong-Zhen, Yang, Hua-Ling, Chen, Si-Yuan, Zhao, Pan, He, Sheng-Hua, Wang, Xiu-Rong, Lu, Hong-Zhou

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Evaluating patients’ perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale von Min Li Douglas Bruce Lowrie Cheng-Yu Huang Xiang-Chan Lu Ying-Chu Zhu Xing-Hua Wu Mayila Shayiti Qiong-Zhen Tan Hua-Ling Yang Si-Yuan Chen Pan Zhao Sheng-Hua He Xiu-Rong Wang Hong-Zhou Lu

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