The Use of Cognitive Testing to Develop and Evaluate CAHPS™ 1.0 Core Survey Items von Harris-Kojetin, Lauren D., Fowler, Floyd Jackson, Brown, Julie A., Schnaier, Jenny A., Sweeny, Sheri F.

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Special Issues Addressed in the CAHPS™ Survey of Medicare Managed Care Beneficiaries von Schnaier, Jenny A., Sweeny, Sheri F., Valerie S. L. Williams, Kosiak, Beth, Lubalin, James S., Hays, Ron D., Harris-Kojetin, Lauren D.

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Epilogue: Early Lessons from CAHPS™ Demonstrations and Evaluations von Carman, Kristin L., Short, Pamela Farley, Farley, Donna O., Schnaier, Jenny A., Elliott, Diana B., Gallagher, Patricia M.

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Consumer information development and use von McCormack, L A, Garfinkel, S A, Schnaier, J A, Lee, A J, Sangl, J A

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Medicare beneficiary counseling programs: what are they and do they work? von McCormack, L A, Schnaier, J A, Lee, A J, Garfinkel, S A

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The Use of Cognitive Testing to Develop and Evaluate CAHPS™ 1.0 Core Survey Items von Harris-Kojetin, Lauren D., Fowler, Floyd Jackson, Brown, Julie A., Schnaier, Jenny A., Sweeny, Sheri F.

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The healthcare cost and utilization project: an overview von Steiner, Claudia, Elixhauser, Anne, Schnaier, Jenny

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