Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance von Schepers, Jeroen J.L., Nijssen, Edwin J., van der Heijden, Gielis A.H.

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A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture von Schepers, Jeroen J. L., van der Borgh, Michel

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The acceptance and use of a virtual learning environment in China von van Raaij, Erik M., Schepers, Jeroen J.L.

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How mobile payment influences the overall store price image von Falk, Tomas, Kunz, Werner H., Schepers, Jeroen J.L., Mrozek, Alexander J.

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The service quality-satisfaction link revisited: exploring asymmetries and dynamics von Falk, Tomas, Hammerschmidt, Maik, Schepers, Jeroen J. L.

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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement von de Jong, Ad, Schepers, Jeroen J.L., Lages, Cristiana R., Kadić-Maglajlić, Selma

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Do Retailers Really Profit from Ambidextrous Managers? The Impact of Frontline Mechanisms on New and Existing Product Selling Performance von van der Borgh, Michel, Schepers, Jeroen J.L.

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Unleash the power of the installed base: Identifying cross-selling opportunities from solution offerings von van der Borgh, Michel, Nijssen, Edwin J., Schepers, Jeroen J.L.

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Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship von Nijssen, Edwin J, Schepers, Jeroen J. L, Belanche, Daniel

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What Gets Measured Gets Done: Can Self-Tracking Technologies Enhance Advice Compliance? von Wittkowski, Kristina, Klein, Jan F., Falk, Tomas, Schepers, Jeroen J. L., Aspara, Jaakko, Bergner, Kai N.

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Don’t just fix it, make it better! Using frontline service employees to improve recovery performance von van der Heijden, Gielis A. H., Schepers, Jeroen J. L., Nijssen, Edwin J., Ordanini, Andrea

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