An Integrative Framework to Understand How CSR Affects Customer Loyalty through Identification, Emotions and Satisfaction von Pérez, Andrea, del Bosque, Ignacio Rodríguez

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Measuring CSR Image: Three Studies to Develop and to Validate a Reliable Measurement Tool von Pérez, Andrea, del Bosque, Ignacio Rodríguez

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Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company von Pérez, Andrea, Rodríguez del Bosque, Ignacio

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The Role of CSR in the Corporate Identity of Banking Service Providers von Pérez, Andrea, del Bosque, Ignacio Rodríguez

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La imagen de Responsabilidad Social Corporativa en un contexto de crisis económica: el caso del sector financiero en España von Pérez Ruiz, Andrea, Rodríguez del Bosque Rodríguez, Ignacio Alfredo

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CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction von Martínez, Patricia, Rodríguez del Bosque, Ignacio

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Customer CSR expectations in the banking industry von Pérez, Andrea, Rodríguez del Bosque, Ignacio

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Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation von San Martín, Héctor, Rodríguez del Bosque, Ignacio A.

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The effect of corporate associations on consumer behaviour von Pérez, Andrea, del Mar García de los Salmones, María, Rodríguez del Bosque, Ignacio

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Customer Personal Features as Determinants of the Formation Process of Corporate Social Responsibility Perceptions von Pérez, Andrea, del Bosque, Ignacio Rodríguez

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How customers construct corporate social responsibility images: Testing the moderating role of demographic characteristics von Pérez, Andrea, del Bosque, Ignacio Rodríguez

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How Customer Support for Corporate Social Responsibility Influences the Image of Companies: Evidence from the Banking Industry von Pérez, Andrea, del Bosque, Ignacio Rodríguez

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Sustainable development and stakeholder relations management: Exploring sustainability reporting in the hospitality industry from a SD-SRM approach von Pérez, Andrea, Rodríguez del Bosque, Ignacio

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Influence of Corporate Social Responsibility on Loyalty and Valuation of Services von Salmones, Ma del Mar García de los, Crespo, Angel Herrero, Bosque, Ignacio Rodríguez del

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Intellectual capital and relational capital: The role of sustainability in developing corporate reputation von Martínez García de Leaniz, Patricia, Rodríguez del Bosque, Ignacio

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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry von Pérez, Andrea, Martínez, Patricia, Rodríguez del Bosque, Ignacio

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Customer responses to the CSR of banking companies von Pérez, Andrea, Rodríguez del Bosque, Ignacio

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Customer values and CSR image in the banking industry von Pérez, Andrea, Bosque, Ignacio Rodríguez del

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Adherence to customer loyalty programmes and changes in buyer behaviour von Collado Agudo, Jesús, Herrero Crespo, Angel, Rodríguez del Bosque, Ignacio

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REVISIÓN TEÓRICA DEL CONCEPTO Y ESTRATEGIAS DE MEDICIÓN DE LA RESPONSABILIDAD SOCIAL CORPORATIVA/THEORETICAL REVIEW AND MEASUREMENT STRATEGIES OF CORPORATE SOCIAL RESPONSIBILITY von de Leaniz, Patricia Martínez García, Rodríguez, Ignacio Rodríguez del Bosque

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