Integrating customer relationship management and revenue management: A hotel perspective von Noone, Breffni M, Kimes, Sheryl E, Renaghan, Leo M

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Strategic Approaches to Lodging Excellence von Dube, Laurette, Renaghan, Leo M

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Creating visible customer value von Dubé, Laurette, Renaghan, Leo M.

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Marketing your hotel to and through intermediaries von Dubé, Laurette, Renaghan, Leo M.

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Building customer loyalty von Dubé, Laurette, Renaghan, Leo M.

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Sustaining Competitive Advantage von Dube, Laurette, Renaghan, Leo M

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Surprisingly Simple Routes to the Top von Dube, Laurette, Renaghan, Leo M

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How Hotel Attributes Deliver the Promised Benefits: Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part II) von Dubé, Laurette, Renaghan, Leo M.

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Building Customer Loyalty: Guests' Perspectives on the Lodging Industry's Functional Best Practices (Part I) von Dubé, Laurette, Renaghan, Leo M.

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Best practices in the U.S. lodging industry von Dubé, Laurette, Enz, Cathy A., Renaghan, Leo M., Siguaw, Judy

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Managing for excellence von Dubé, Laurette, Enz, Cathy A., Renaghan, Leo M., Siguaw, Judy A.

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Graduate-level education: A survey of stakeholders von Enz, Cathy A., Renaghan, Leo M., Geller, A.Neal

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What Meeting Planners Want: The Conjoint-Analysis Approach von Renaghan, Leo M., Kay, Michael Z.

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A New Marketing Mix for the Hospitality Industry von Renaghan, Leo M.

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Data-base Marketing: Building Customer Profiles von Francese, Paula A., Renaghan, Leo M.

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Southeast Asia: A new model for hotel development von Saunders, Heather A., Renaghan, Leo M.

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Hotel development in Eastern Germany: Opportunities and obstacles von Scott, Jeffrey F., Renaghan, Leo M.

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Measuring customer satisfaction for strategic management von Dubé, Laurette, Renaghan, Leo M., Miller, Jane M.

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Measuring Customer Satisfaction for Strategic Management: For financial success, a restaurant's management must make the connection between service attributes and return patronage.... von Dubé, Laurette, Renaghan, Leo M.

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Environment behavior training for mid-career tourism professionals von Loukissas, Philippos J, Renaghan, Leo M

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