Services growth options for B2B product-centric businesses von Raddats, Chris, Easingwood, Chris

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The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers von Johansson, A. Elisabeth, Raddats, Chris, Witell, Lars

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Interactively developed capabilities: Evidence from dyadic servitization relationships von Raddats, C, Zolkiewski, Judith, Story, Vicky, Burton, Jamie, Baines, Tim, Ziaee Bigdeli, A

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Motivations for servitization: The impact of product complexity von Raddats, C, Baines, T, Burton, Jamie, Story, V, Zolkiewski, Judith

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Creating multi-vendor solutions: the resources and capabilities required von Raddats, C. O, Burton, J

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Characterizing Customer Experience Management in Business Markets von Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris, Schwabe, Maria, Benedettini, Ornella, Burton, Jamie

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TENSIONS IN VALUE SPACES: THE ORGANIZATIONAL BUYING CENTER AND ADVANCED SERVICES von Zolkiewski, Judy, Story, Vicky, Burton, Jamie, Raddats, Christopher, Baines, Tim, Medway, Dominic

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CAPABILITIES SUPPORTING DIGITAL SERVITIZATION::A MULTI-ACTOR PERSPECTIVE von Marcon, Érico, Marcon, Arthur, Ayala, Néstor, Frank, Alejandro, Story, Vicky, Burton, Jamie, Raddats, Chris, Zolkiewski, Judy

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Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies von Burton, Jamie, M. Story, Vicky, Raddats, Chris, Zolkiewski, Judy

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Capabilities for advanced services: A multi-actor perspective von Vicky M. Story, Raddats, Chris, Burton, Jamie, Zolkiewski, Judith, Tim Baines

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Identifying Tensions in the Servitized Value Chain von Burton, Jamie, Story, Vicky M, Zolkiewski, Judith, Raddats, Chris, Tim Baines, Medway, Dominic

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Resource configurations for services success in manufacturing companies von Raddats, C.O, Burton, J, Ashman, R

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Strategic B2B Customer Experience Management: The Importance of Outcomes-Based Measures von Zolkiewski, Judy, Burton, Jamie, Chan, Paul, Robinson, William, Story, Victoria, Gomes De Souza, Andre, Hunter-Jones, Philippa, O’Malley, Lisa, Peters, Linda D, Raddats, Chris

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Servitization: A contemporary thematic review of four major research streams von Raddats, Chris, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie, Gebauer, Heiko

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Strategic use of social media within business-to-business (B2B) marketing: A systematic literature review von Cartwright, Severina, Liu, Hongfei, Raddats, Chris

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Creating value in servitization through digital service innovations von Raddats, Chris, Naik, Parikshit, Ziaee Bigdeli, Ali

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Capabilities for advanced services: A multi-actor perspective von Story, Vicky M., Raddats, Chris, Burton, Jamie, Zolkiewski, Judy, Baines, Tim

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The role of services in creating brand loyalty for B2B manufacturers von Raddats, Chris, Roper, Stuart, Ashman, Rachel

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Interactively developed capabilities: evidence from dyadic servitization relationships von Raddats, Chris, Zolkiewski, Judy, Story, Vicky Mary, Burton, Jamie, Baines, Tim, Ziaee Bigdeli, Ali

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THE LAYERED NATURE OF SERVITIZATION CHALLENGES AND RESPONSES von Story, Vicky M, Burton, Jamie, Raddats, Chris, Zolkiewski, Judy

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